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UWI Lecturer Stresses Importance of Cyber Security for Tourism

Importance of Cyber Security for Tourism

GREEN ISLAND, Jamaica – With tourism increasingly relying on digital technologies, Senior Lecturer at the University of the West Indies (UWI), Dr. Yonique Campbell has urged global tourism players to implement key security measures to protect the sector from cybercrime.

Importance of Cyber Security for Tourism - Dr. Yonique Campbell
Dr Yonique Campbell

Focusing on the regulatory architecture, Dr. Campbell notes that “any threats to tourism that contributes as much as 30% to GDP in some Caribbean countries, and which has interlinkages to so many other sectors, including transportation for example, ought to be subject to robust discussions among industry, government, academics, international players, and to continuous research.”

Importance of Cyber Security for Tourism

Dr. Campbell was one of five panellists examining the topic: “Cybersecurity, Privacy and Security: Measures for Protecting Digital Infrastructure in Tourism” at the 3rd Global Tourism Resilience Conference held at Princess Grand Jamaica from February 17 to 19, 2025.

Recently, hotels, airlines, and travel websites have faced many cyber-attacks. Booking.com, a digital travel company, reports a 900% rise in travel scams. This increase is mainly due to criminals using artificial intelligence (AI). Experts say the problem gets worse because online users often do not use enough threat protection. Sometimes, this is because they are not fully aware of the risks. With this in mind Dr. Campbell implied that “perhaps the regulatory system ought to contemplate that as well.”

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Threats to Tourism

Against this background, Dr. Campbell says: “The threat of cybercrime looms large for tourism in states that are already quite vulnerable, and part of the problem is that cybercrimes have obviously damaged trust and puts the reputation of the tourism sector at risk, and we can’t afford that especially in small island developing states.”

Security Measures

She also argued that the Caribbean has a large number of American and European visitors, intensifying the risk and the consequences in the event of a breach. Dr. Campbell outlined that governments, by investing in a robust and resilient architecture, can improve protection for the tourism sector against cybercrimes, including “a zero-tolerance approach, place emphasis on contingency planning, tough penalties for serious breaches, continuously build out technical skills and build human resource capacity.”

She noted that cybersecurity has become increasingly important as technological innovation continues to move at a rapid pace, causing tourism businesses to rely more on technology. Dr. Campbell said this “has made the tourism sector increasingly reliant on and made to be more efficient as a result of this technology, but this technology also makes the tourism sector extremely susceptible to cybercrime.”

Dr. Campbell highlighted several forms of cybercrime and reminded her international audience that “the motivation is not always commercial. Cybercrimes can also be driven by political motives. This makes it harder to create strong and effective regulations.

The Integration of Artificial Intelligence in Tourism

Donovan White: Integration of Artificial Intelligence in TourismDonovan White: Integration of Artificial Intelligence in Tourism
Jamaica’s Director Of Tourism Addresses A.I. At Global Tourism Resilience Conference

 

HANOVER, Jamaica Director of Tourism for Jamaica, Donovan White, has emphasized the importance of the human touch in travel and tourism despite the rise in artificial intelligence. Over the last decade, there has been a rapid advancement and increasing integration of Artificial Intelligence (AI) technology across various sectors including tourism.

Speaking at the Global Tourism Resilience Conference (Feb. 24th) during a panel on “Harnessing, Generative Artificial Intelligence for Tourism Resilience,” the Director of Tourism highlighted, “Since its emergence, the tourism industry has utilized AI to improve features like customer experience, reduce costs, and streamline operations – and it has been transforming the industry.

However, the human element of travel is irreplaceable. Only humans can provide insights into particularities like the best time to visit a location for an excursion, who at the hotel mixes the best drinks or offer the best rates through personal contacts. AI cannot pick up on these complexities.”

The panel featured several industry experts in AI and focused on the transformative impact of AI in fortifying the tourism sector against various challenges. It also looked at how AI technologies can be leveraged to enhance predictive analytics and automate customer service.

The 3rd Global Tourism Resilience, taking place from February 17-19 at Princess Grand in Negril, features keynote speeches, panel discussions, and workshops centered around navigating challenges and leveraging opportunities in the tourism sector.

Jamaica’s tourism is embracing these new AI technologies to make it easier to book and enjoy our destination. A recent development is that our AI-powered chatbot (Virtual Jamaica Travel Specialist) delivers 24hr customer assistance on Visit Jamaica.com and now converses in up to 10 languages. Jamaica’s enviable 42% visitor repeat rate is however because of our warm and authentic hospitality by our people,” said Director of Tourism for Jamaica, Donovan White.

The Jamaica Tourist Board is utilizing these AI trends to help forecast future trends, demand, and customer preferences, enabling proactive decision-making and resource optimization. This enhances the Board’s ability to cater to evolving traveler needs and stay competitive.

The 3rd Global Tourism Resilience, taking place from February 17-19 at Princess Grand in Negril, features keynote speeches, panel discussions, and workshops centered around navigating challenges and leveraging opportunities in the tourism sector.